Shipping
All spiritual jewels will be sent as a secure shipment with a tracking number. We ship all over Europe, but other destinations could be reached if you contact us personally.
All shipments are sent the same day if the purchase was made before 18:00 (GMT +2). Otherwise, they will be shipped the next day. The duration of the shipment depends only on the postal company.
If the package could not be delivered, the customer may be charged additional costs for a return shipment. We also do not take responsibility for parcels that have been lost or marked as delivered by a postal company. We are also unable to offer rescheduling of the parcel to a Packstation at this time.
When the parcel is dispatched, you will receive an automatic email where you can track the current status and location of the parcel. If you still have questions, please feel free to contact us.
Shipping costs and delivery time
*Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Cyprus, Romania, Slovakia, Slovenia, Spain, Sweden.
** Andorra, Channel Islands (Guernsey), Channel Islands (Jersey), Liechtenstein, Norway, San Marino, Turkey
Payment methods
Credit / Debit Cards
PAYPAL
Offline Payments
Contact us
Phone +49 (0)176 45730276
Email: muana.jewelry@gmail.com
Cancellation
Cancellation:
You have the right to cancel this contract within 14 days without giving reasons. The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
Consequences of cancellation
In order to exercise your right of withdrawal, you must send us (Schmuckzauber, Musterstraße 123, 12345 Musterstadt, email: info@schmuckzauber.com) a clear statement (e.g. a letter sent by post or email) about your decision to revoke this contract.
Consequences of revocation:
If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us to be repaid immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.
Exclusion of the right of withdrawal:
The right of withdrawal does not apply to contracts for the delivery of goods that have been made according to your specific wishes or are clearly tailored to your personal needs, or for contracts for the delivery of goods that can spoil quickly or whose expiry date would quickly be exceeded.
Cancellation form
(If you would like to cancel the contract, please complete and return this form.)
At:
Muana Jewelry
Line 121
60313 Frankfurt am Main
Email: muana.jewelry@gmail.com
I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ():
Ordered on ()/received on ():
Name of consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only for paper notification):
Date:
(*) Please delete what is not applicable.
As of: June 28, 2023, 12:36:18 p.m